Terms & Conditions

1. INTERPRETATION

1.1 Definitions

"Supplier" means Hardstuff Ltd, 31 West Street, Swadlincote, Derbyshire, DE11 9DN, Company No. 13741511.

"Customer" means the person, firm or company purchasing Goods and/or Services from the Supplier.

"Conditions" means these Terms & Conditions of Sale.

"Contract" means any contract for the sale of Goods and/or Services formed in accordance with these Conditions.

"Goods" means any natural stone products, hearths, slabs, panels, accessories, or other materials supplied by the Supplier.

"Services" means any cutting, fabrication, design, handling, packaging, or ancillary services provided by the Supplier.

"Order" means the Customer’s order for Goods and/or Services, whether written, electronic, or verbal.

"Price" means the price agreed for the Goods and/or Services, exclusive of VAT and delivery unless stated otherwise.

"Working Day" means Monday to Friday excluding public holidays in England.

1.2 Interpretation

Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa.

2. BASIS OF CONTRACT

2.1 Trade Accounts

Trade pricing, online ordering, and access to livestock availability are available only to Customers holding an approved trade account with the Supplier. The Supplier reserves the right to refuse, suspend or deny a trade account application where, in its reasonable opinion:

• insufficient evidence is provided that the applicant business is actively trading or operational; or
• any information supplied as part of the application is false, misleading, or misrepresented.

2.2 Trade Account Definition

A trade account enables the Customer to place orders online, view up-to-date stock levels, and access trade-only pricing and services.

2.3 Non Account & Retail Orders

Orders placed without a trade account may be accepted at the Supplier’s discretion and will be charged at non trade pricing. Access to online ordering and livestock information is not provided without a trade account.

2.4 Acceptance of Orders

All Orders, whether placed by trade account holders or non account Customers, are subject to acceptance by the Supplier. No Contract is formed until the Supplier has accepted the Order and payment in full has been received.

2.5 These Conditions apply to all quotations, sales and contracts and override any Customer terms.

2.6 Quotations are for guidance only. Nothing is reserved or confirmed until the Supplier has accepted the Order, and full payment has been received.

2.7 No variation shall be binding unless confirmed in writing by an authorised representative of the Supplier.

3. GOODS – NATURE & EXPECTATIONS

3.1 Natural Product & Quarry Characteristics

The Customer acknowledges that Brazilian slate and other natural stone products are naturally occurring materials formed over millions of years. Quarry depth and geological conditions can influence surface texture, cleft depth, and overall appearance. Deeper quarry layers often produce slate with a stronger and more pronounced riven surface, whilst upper layers may appear flatter or more uniform.

Natural variation in tone, texture, veining, markings, and surface character is inherent to the material and does not constitute a defect.

3.2 Samples, photographs, displays, and descriptive documents are indicative only. Exact colour, tone, or pattern matching is not guaranteed.

3.3 Dimensional tolerances apply. Minor variations in thickness, length and width are industry standard.

3.4 Product Availability & Discontinuation

The Supplier reserves the right to amend, withdraw or discontinue any product, size, thickness, finish, or range at any time. Stock availability may change without notice.

The Supplier endeavours to maintain stock of its most popular items but continually reviews and updates its product offering in order to source the most suitable products for its customers.

3.5 The Customer is responsible for ensuring the Goods are suitable for their intended application prior to cutting, installation or modification.

3A. SLATE SELECTION SERVICE (TRIAL SERVICE)

3A.1 Trial Service Status

The slate selection service (including Premium and Economical selections) is provided on a trial basis only. The service commenced in May 2025 and is being assessed for commercial and operational sustainability. The Supplier does not believe this service is commonly offered within the industry and it remains an evolving process.

3A.2 Standard Supply

Standard selection represents slate supplied as it is received from the crate, without additional grading or visual selection. Where the Supplier holds stock of a given size and thickness, Standard selection will generally be available.

3A.3 Availability of Premium & Economical Selections

Premium and Economical selections involve additional manual assessment and sorting based on visual characteristics. Availability of these selections cannot be determined until Goods have been physically received into the Supplier’s warehouse and crates have been opened, inspected, and organised.

Each shipment received will contain varying proportions of appearance characteristics. As a result, the quantity of slabs suitable for Premium or Economical selection will differ with every delivery.

The Supplier is unable to order Premium selection material directly from the quarry. Due to the natural characteristics of Brazilian slate, selection grading can only be carried out manually by the Supplier on receipt, on a piece-by-piece basis.

Accordingly, Premium and Economical selections are subject to availability and dependent on the batches and quantities of stock held at the time of assessment.

3A.4 Nature of Selection

Selection relates solely to the visual characteristics of the face side of the slate. The underlying quality, performance and specification of the slate remain consistent across all selections.

3A.5 Right to Amend or Withdraw

The Supplier reserves the absolute right to amend, restrict, suspend, or withdraw the slate selection service (in whole or in part) at any time, without prior notice.

3A.6 No Guarantee of Continuity

The Supplier does not guarantee the ongoing availability of any selection category, nor that future orders will be supplied under the same selection criteria.

3A.7 Reference Information

Explanatory material provided by the Supplier (including documents such as “Understanding Our Slate Selections” and “Characteristics of Brazilian Slate”) is provided for guidance only. Such documents illustrate typical characteristics and natural variation and do not constitute a guarantee, specification or exact representation of the Goods supplied.

3B. INSTALLATION GUIDANCE & LIMITATION OF LIABILITY

3B.1 Supply Only

The Supplier supplies Goods on a supply-only basis and does not carry out installation works.

3B.2 General Installation Guidance

Any installation advice, recommendations or guidance provided by the Supplier (whether verbally, by email or in writing) is given for general guidance only, based on experience within the industry. Such guidance does not constitute professional installation advice and must not be relied upon as a substitute for the Customer’s own technical assessment or the stove manufacturer’s installation requirements.

3B.3 One-Piece vs Two-Piece Hearths

The Supplier recommends the use of two-piece (2pc) hearth installations, as this method significantly reduces the risk of cracking caused by thermal expansion and heat concentration. Single-piece (1pc) hearth installations may be used; however, this is only recommended where stove heat output and installation conditions are suitable. No slate hearths supplied by the Supplier have been laboratory tested for specific stove temperature outputs. As such, the Supplier cannot guarantee that a single-piece hearth will not crack when exposed to heat.

Accordingly, any cracking in a single-piece hearth shall not be regarded as a defect in the material.

3B.4 Thermal Expansion & Cracking

Slate is a natural stone and is subject to thermal expansion and contraction. Cracking may occur where heat is applied rapidly or concentrated in one area, particularly with low-line stoves where airflow is restricted.

3B.5 Installation Method – Full Bed Requirement

The Supplier does not recommend dot-and-dab or spot-bedding installation methods for any of its products, including (without limitation) hearths, slabs, walling, paving or patio materials.

All Goods should be installed on a full, continuous bedding layer appropriate to the application. A continuous bed provides uniform support, allows even load distribution, reduces voids beneath the stone, and significantly lowers the risk of stress fractures, movement, cracking, or failure caused by point loading, thermal expansion, or moisture migration.

3B.6 Installer Responsibility

It is the responsibility of the installer to:

• select an installation method suitable for the product and application.
• ensure full and even bedding support.
• allow adequate curing time for adhesives or mortar prior to use.
• follow manufacturer guidance and relevant building regulations.
• determine suitability for one-piece or two-piece installations where applicable.

3B.7 Inspection Prior to Installation

The Customer must inspect all Goods prior to installation. The Supplier recommends wiping slate products with a damp sponge and allowing them to sit briefly to identify any pre-existing hairline cracks before works commence.

3B.8 Exclusion of Liability

The Supplier shall not be liable for cracking, movement, failure, or damage arising from installation method, bedding technique, substrate condition, curing times, heat exposure, airflow, or site conditions. Once Goods are installed, the Supplier accepts no liability for damage caused by installation or use.

3C. SEALING, CARE & MAINTENANCE

3C.1 Sealing Requirement for N
atural Stone

All Goods supplied by the Supplier are natural stone products and are porous by nature. The Supplier strongly recommends sealing all products, including (without limitation) slabs, hearths, tiles, paving, walling, and accessories, prior to use or installation.

Natural stone that is not sealed may be prone to marking, staining, moisture ingress, and colour change.

3C.2 Recommended Products

The Supplier recommends the use of professional stone sealers from the LTP range suitable for slate and natural stone. Depending on the product selected, sealers may either enhance colour depth or maintain the stone’s natural appearance while providing appropriate protection. The Supplier stocks suitable LTP sealing products.

3C.3 Use of Non-Specialist Products

The Supplier does not recommend the use of general-purpose products such as WD-40 as a permanent sealant. Such products are not professional stone sealers and do not provide durable protection.

3C.4 Limitations & Risks of Non-Specialist Products

Non-specialist products may provide only temporary visual enhancement, leave residues that attract dirt or create slippery surfaces, and may present fire or safety risks when used near heat sources.

3C.5 Customer Responsibility

The Customer is responsible for selecting, applying, and maintaining appropriate sealing and care products in accordance with manufacturer instructions. The Supplier accepts no liability for staining, marking, discolouration or damage arising from failure to seal or from the use of unsuitable products.

3D. SAMPLES & SHOWROOM DISPLAYS

3D.1 Small Samples (10 × 10 cm)

The Supplier offers small sample pieces approximately 10 cm × 10 cm.

Up to two (2) samples may be supplied and sent directly to the Customer. Alternatively, multiple samples may be supplied free of charge when included with an Order being delivered on a pallet, provided that:

• the samples do not cause the pallet to exceed its safe or chargeable weight limit; and
• the quantity requested is reasonable and proportionate to the Order.

The Supplier reserves the right to limit or refuse excessive sample requests and will not supply unreasonable quantities of free samples.

3D.2 Showroom Display Materials

Customers operating a physical showroom may be eligible for a 30% discount on materials supplied for genuine display purposes only.

Eligibility for showroom discount is subject to approval by the Supplier and may require evidence of a permanent showroom display. The Supplier reserves the right to withdraw or amend this discount at any time.

3E. PREMISES, VISITS & VIEWINGS

3E.1 Nature of Premises

The Supplier operates from an office within a shipping container located within a farm unit, with an external yard area. Goods are stored either within the farm unit/ warehouse or externally on pallets in the yard. The premises are not climate-controlled or fully weather-sealed, and Goods are therefore stored in conditions comparable to outdoor storage.

3E.2 No Showroom Facilities

The Supplier does not operate a showroom and does not have Goods set out on display. Any visit to the premises is for viewing purposes only unless arrangement has been made prior to this to collect goods. See 5.B.

3E.3 Viewing of Goods

Customers are welcome to attend the premises to view tiles, slabs, or other Goods. All Goods will remain palletised, and viewing is limited to the condition and availability of stock at the time of the visit.

3E.4 Orders & Collections by Arrangement Only

Orders may be placed and confirmed during a site visit; however, goods cannot be taken away on the same day. All Orders must be placed at least 24 hours in advance to allow sufficient time for order preparation, checking, and handling. Due to varying daily workloads, this ensures orders are processed accurately and with appropriate care. All Orders remain subject to availability, acceptance, and payment in full in accordance with these Conditions.

4. PRICE, QUOTATIONS & PAYMENT

4.1 Proforma Basis Only

All sales are conducted on a proforma basis only. The Supplier does not operate credit accounts.

4.2 Payment in Full Prior to Release

No Goods will be processed, allocated, dispatched, or released until payment in full has been received and cleared.

4.3 Quotation & Proforma Validity

All quotations and proforma invoices are issued to allow the Customer to check, review and confirm that the Goods, quantities, sizes, finishes, and prices are correct.

Acceptance of a quotation or proforma (whether by payment, written confirmation, or instruction to proceed) constitutes full confirmation by the Customer that all details are correct.

Once accepted, the Supplier accepts no responsibility for errors, omissions or incorrect selections contained within an approved quotation or proforma.

All quotations and proforma invoices are valid for 7 days only from the date of issue unless stated otherwise in writing.

4.4 No Late Payment Charges

As no credit facilities are offered, late payment charges and credit terms do not apply.

4.5 Prices are exclusive of VAT, delivery, packaging, insurance, and any additional handling unless stated.

4A. BESPOKE CUTTING & FABRICATION SERVICES

4A.1 Bespoke Service Scope

The Supplier offers a bespoke cutting and fabrication service. Pricing for bespoke items is calculated specifically to the individual requirements of each job.

4A.2 Drawings & Dimensions

All dimensions, drawings and specifications must be supplied in writing by email. The Supplier will not accept verbal instructions for bespoke work.

4A.3 Quotation & Customer Approval

The Supplier will issue a quotation or proforma based on the information provided. It is the Customer’s responsibility to check, verify and confirm that all dimensions and specifications are correct prior to acceptance.

4A.4 Payment & Production

Bespoke items must be paid for in full before they are added to the production queue.

4A.5 Production Times

Standard production time for bespoke items is approximately 5 working days, followed by delivery time to the Customer’s location. Times may increase during busier periods.

4A.6 Customer Responsibility & Liability

Once a quotation or proforma has been confirmed, the Supplier will manufacture the item strictly in accordance with the approved details and accepts no liability for errors arising from incorrect or approved dimensions or specifications supplied by the Customer.

5. DELIVERY & COLLECTION

5.1 Order Cut-Off & Dispatch

Orders placed and paid in full before 12:30pm on a Working Day will, subject to stock availability, be dispatched the same day.

Orders placed after 12:30pm will be processed and dispatched on the next Working Day.

Once the 12:30pm cut-off time has passed, orders cannot be amended, changed, or cancelled, as haulage collection may occur at any time thereafter.

5.2 Imported Goods & Estimated Lead Times
,br> All Goods supplied by the Supplier are imported. Goods may be sourced from, but are not limited to Brazil, Portugal, Spain, China, Egypt, and India.

Any lead times provided for Goods not currently held in stock are estimates only. Typical lead times from order placement to arrival into the United Kingdom are approximately 8–12 weeks, however this timeframe is indicative and not guaranteed.

Lead times may be affected by factors beyond the Supplier’s control, including (without limitation): shipping line vessel availability, port congestion or inspections, customs clearance delays, route diversions, weather conditions, geopolitical events, or changes imposed by shipping companies at short notice.

Until Goods have physically arrived in the United Kingdom and been booked into the Supplier’s warehouse, all delivery dates remain provisional and subject to change.

5.3 Delivery Information & Date Changes

Detailed delivery information is issued once a delivery date has been booked and agreed with the Customer.

The agreed delivery date may be changed or delayed due to factors outside the Supplier’s control, including haulage or logistics constraints. However, delivery will not be brought forward to an earlier date without the Customer’s prior agreement.

Any dates shown on the website or provided prior to booking remain estimates only.

5.4 Third-Party Haulage

All palletised deliveries are carried out via a third-party national haulage network. Goods may pass through multiple depots and vehicles prior to final delivery. Delivery charges are calculated based on pallet footprint and linear metres used on the vehicle, not weight or item count.

5.5 Delivery Method

Delivery is kerbside only unless expressly agreed in writing. Offloading is carried out using a manual or electric pump truck only (no crane or forklift).

The pump truck requires flat, solid ground. Delivery cannot be made onto gravel, grass, steep gradients, or uneven surfaces. All offloading and final placement decisions are made at the driver’s discretion based on site conditions and safety considerations.

5.6 Vehicle Size & Access

Standard delivery is made using a 17–18 tonne rigid vehicle with tail lift. It is the Customer’s responsibility to notify the Supplier in advance of any access restrictions, weight limits, narrow roads, or site constraints.

Where access is restricted, the Supplier may be able, subject to availability at the local haulage depot, to arrange delivery using a 7.5 tonne vehicle. Customers should note that 7.5 tonne vehicles have a lower tail-lift weight capacity, which may restrict the maximum pallet weight and the quantity of Goods that can be delivered on a single pallet. This may require Goods to be split across multiple pallets or deliveries and may result in additional charges.

Where delivery cannot be completed due to access, site conditions or availability, a re-delivery charge equivalent to the original delivery charge will apply.

5.7 Delivery Times & Premium Delivery Options

Deliveries are booked for a specific agreed delivery date, which the Supplier will use all reasonable endeavours to meet. While the Supplier has a strong track record of delivering on the agreed date, delivery may be delayed or rescheduled due to circumstances beyond the Supplier’s or the haulage provider’s control. Time shall not be of the essence.

The typical delivery window is 8:30am – 6:00pm. Driver pre-call requests may be made but are not guaranteed.

The Supplier may offer premium or time-specific delivery options, subject to availability, including (without limitation):

• 10:00am delivery
• AM delivery (up to 1:00pm)
• Timed delivery
• Booked delivery window

Premium delivery services are subject to additional surcharges, which will be confirmed at the time of booking and are non-refundable once the delivery has been arranged.

Current delivery options (subject to change):

• Next Working Day Delivery (orders placed before 12:00pm and payment received)
• Standard Delivery (approximately 2–5 working days depending on Customer location)

5.8 Risk

Risk passes to the Customer on delivery or on collection from the Supplier’s premises.

5B. COLLECTIONS FROM THE SUPPLIER

5B.1 Advance Booking Required

Due to daily workload and the need to manage time and resources efficiently, all collections must be pre-arranged with a minimum of 24 hours’ notice.

5B.2 No Same-Day Collections

The Supplier cannot accommodate same-day collections under any circumstances.

5B.3 Unscheduled Arrivals

Customers arriving without a pre-booked collection slot may, depending on warehouse workload, be asked to return on the following working day once the Order has been prepared.

5B.4 Collection & Acceptance

All Goods are checked with the Customer and signed for at the point of collection. Once the Goods leave the Supplier’s premises, risk and responsibility pass to the Customer, and the Supplier shall not be liable for damage occurring after departure from the warehouse.

6. INSPECTION, DAMAGE & ACCEPTANCE

Important: Detailed delivery handling guidance is provided in the document titled “Important Delivery Information.” This document supports and forms part of these Conditions and is issued after order placement.

6.1 Inspection on Arrival

All Goods are hand-picked, checked, and packed by the Supplier prior to dispatch and do not leave the warehouse in a damaged condition.

The Customer (or their representative) must inspect the Goods immediately upon delivery, including removing the top layer of shrink wrap where reasonably possible, to check for visible damage, impact marks, pallet damage, or transit-related issues.

6.2 Signing for Goods & Photographic Evidence

Where any visible damage or concern is identified, the delivery note must be clearly signed as “DAMAGED.”

Signing as “unchecked,” “received in good condition,” or similar wording may invalidate any claim.

Where Goods are signed for as damaged, the Customer must provide clear photographic evidence, including:

• the damaged goods;
• the pallet and packaging; and
• any visible impact or handling damage.

Photographic evidence is required to allow the Supplier to pursue a claim with the haulage provider and to assess the appropriate resolution.

6.3 Severely Damaged Pallets – Right to Refuse Delivery

Where a pallet or packaging is severely damaged, the Customer is entitled to refuse delivery.

In such circumstances, the Customer should:

• refuse the delivery;
• not sign for the Goods; and
• notify the Supplier immediately.

Where delivery is refused due to severe damage, the Supplier will arrange a replacement as soon as reasonably practicable, subject to stock availability.

6.4 Notification Timeframe & Claims

Any damage, shortage, or delivery-related issue must be reported to the Supplier within 48 hours of delivery.

Notification must include:

• a clear description of the issue; and
• supporting photographic evidence where damage is claimed.

Failure to notify the Supplier within this 48-hour period may prevent the Supplier from pursuing a claim with the haulage provider and may limit or exclude the remedies available.

6.5 Leaving Goods Unattended

Where the Customer requests that Goods are left unattended or delivered without a signature, the Supplier accepts no liability for loss, theft, or damage occurring after. delivery.

6.6 Acceptance

Once Goods are signed for without damage, or are cut, installed, modified, or used, they are deemed accepted and are non-returnable unless otherwise agreed by the Supplier.

6.7 Hairline Cracks & Post-Delivery Resolution

Natural slate may occasionally contain hairline cracks, which can occur as an inherent characteristic of the material or through handling in transit.

Where hairline cracks are identified, the Customer must notify the Supplier immediately and provide clear photographic evidence. Where appropriate, and at the Supplier’s discretion, the Supplier may offer a replacement.

Where damage is reported after the delivery event and the Supplier is unable to pursue a claim against the haulage company, the Supplier may:

• supply a replacement piece free of charge, subject to the Customer paying the delivery cost; or
• alternatively, offer a credit note to be applied to a future order.

Delivery costs for replacement Goods will not be refunded where the Supplier is unable to recover such costs from the haulage provider.

6.8 Collection of Replaced or Refunded Goods

Unless Goods are destroyed, the Supplier will arrange collection of any items being replaced or refunded.

The Customer must place the Goods on a suitable pallet and ensure they are securely fixed and protected for collection. Where the Customer is unable to secure the Goods, the Supplier may request that the collection driver provides shrink wrap to assist, subject to availability.

Once collected goods are signed for without damage, or are cut, installed, modified, or used, they are deemed accepted and are non-returnable unless otherwise agreed by supplier.

7. RETURNS

7.1 Return Eligibility

Returns will be accepted only where Goods are in a reusable condition, meaning they are unused, uncut, undamaged, and suitable for resale.

7.2 Return Authorisation

All returns must be agreed with the Supplier in advance. Unauthorised returns may be refused.

7.3 Return Transport Options

The Customer may:

• arrange return transport at their own cost; or
• request that the Supplier arranges collection, in which case a collection charge will apply.

7.4 Collection Charges

Where the Supplier arranges collection, the applicable collection cost may either:

• be paid by the Customer in advance; or
• be deducted from any refund due.

7.5 No Restocking Fee

The Supplier does not charge a restocking fee on accepted returns.

7.6 Condition on Return

Returned Goods must be securely palletised and protected for transport. The Supplier reserves the right to refuse or reduce a refund where Goods are returned damaged, inadequately packed or in a non-reusable condition.

8. TITLE TO GOODS

8.1 Title to the Goods shall not pass to the Customer until payment in full has been received and cleared by the Supplier.

8.2 For the avoidance of doubt, the Supplier does not dispatch Goods without payment in full having been received.

9. CANCELLATIONS

9.1 No Automatic Right to Cancel

Orders may not be cancelled once processing, cutting or dispatch has commenced.

9.2 Cancellation After Dispatch

Where an Order has already left the Supplier’s premises, any cancellation will be subject to the status and location of the Goods within the haulage network.

If cancellation is accepted after dispatch:

• the original outbound delivery charge will not be refunded; and
• additional charges may apply to cover the cost of the Goods being returned through the haulage network.

Return and re-delivery charges will vary depending on how far the Goods have progressed through regional or national hubs at the time cancellation is requested.

9.3 Discretionary Refunds

Any refund offered following cancellation after dispatch is entirely at the Supplier’s discretion and will be calculated after deduction of:

• outbound delivery costs.
• return or re-delivery charges incurred.
• any handling, storage or administrative costs.

The supplier also reserves the right to incur a 25% restocking fee for any goods deemed ‘ordered in error’ or deemed unsuitable by the customer.

10. LIABILITY

10.1 The Supplier’s liability is limited to the invoice value of the affected Goods.

10.2 The Supplier shall not be liable for:

• indirect or consequential losses
• loss of profit or business
• installation or removal costs

10.3 Nothing excludes liability for death or personal injury caused by negligence.

11. FORCE MAJEURE

The Supplier shall not be liable for failure or delay caused by events beyond reasonable control, including transport disruption, supplier failure, weather, strikes or acts of God.

12. TERMINATION

12.1 Immediate Termination by the Supplier

The Supplier may suspend supply, refuse Orders, or terminate the Contract immediately, without liability, where the Customer:

• engages in aggressive, abusive, threatening, or inappropriate behaviour towards the Supplier’s staff, representatives, contractors, haulage companies, or delivery drivers.
• behaves in a manner that places the health, safety, or wellbeing of any person at risk.
• acts in a way that is deemed unacceptable, intimidating, or disruptive to the Supplier’s operations.
• breaches these Conditions in a manner which the Supplier reasonably considers serious.

12.2 Misuse of Trade Accounts

Trade accounts are issued to specific businesses and authorised individuals only. The Supplier will not permit Orders to be placed by any person who is not authorised to use the relevant trade account.

If the Supplier becomes aware, or reasonably suspects, that an account is being used by an unauthorised person, the Supplier may:

• suspend or block access to the account.
• refuse to process Orders.
• contact the account holder to verify authorisation; and/or
• terminate the trade account where misuse is confirmed.

12.3 No Obligation to Continue Supply

Termination or suspension under this clause does not affect the Supplier’s right to recover any sums due and does not oblige the Supplier to continue supplying Goods or Services.

13. DATA PROTECTION, SECURITY & COMMUNICATION

13.1 Data Protection & Storage

The Supplier is committed to protecting the privacy and security of Customer data. All personal and business information is stored securely and handled in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Customer data is used solely for the purposes of processing Orders, managing accounts, arranging delivery, and communicating in relation to Goods and Services supplied.

13.2 No Data Sharing

The Supplier does not sell, share, or disclose Customer data to third parties for marketing or unrelated purposes. Data is shared only where strictly necessary to fulfil the Contract (for example, with haulage companies for delivery purposes) or where required by law.

13.3 Payment Methods

Payment is accepted by bank transfer or card payment only.

For card payments, the Supplier does not take or record card details over the telephone or by email. A secure payment link will be issued to the Customer by email or text message, allowing the Customer to enter their card details directly into a secure payment system.

13.4 Card Data Security

The Supplier does not store card details. All card payments are processed through secure, third-party payment providers in accordance with industry security standards.

13.5 Electronic Communications

The Customer consents to receiving communications from the Supplier by email, text message or other electronic means for Order processing, delivery updates, and account-related matters.

13.6 Call Recording

All telephone calls to and from the Supplier may be recorded for the purposes of training, monitoring, quality assurance, dispute resolution and to accurately record conversations.

Call recordings are stored securely and accessed only by authorised personnel.

14. GOVERNING LAW

These Conditions are governed by the laws of England & Wales. English courts have exclusive jurisdiction.

Last updated: January 2026